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Privacy policy

Last updated 04.06.2026

Mudam Luxembourg – Musée d’Art Moderne Grand-Duc Jean is committed to protecting your privacy and processing your personal data in a transparent and secure manner. Mudam is the data controller for the personal data collected through our website, our services and our activities.

Contact details
Mudam Luxembourg – Musée d’Art Moderne Grand-Duc Jean
3, Park Dräi Eechelen
L-1499 Luxembourg
Email: info@mudam.lu

If required under applicable law, you may also contact our Data Protection Officer or designated privacy contact through the address above or by email: dataprotect@mudam.com

This Privacy Policy explains how we collect, use, store, share and protect personal data when you:

  • visit www.mudam.com;
  • subscribe to newsletters;
  • purchase tickets, memberships or products;
  • register for events, workshops or programmes;
  • contact us by email, telephone or forms;
  • interact with us in person or online;
  • visit our premises where security systems are in use.

Depending on your interaction with us, we may collect the following categories of personal data:

Identity and Contact Data: 

  • first name and last name
  • postal address
  • email address

Transaction Data:

  • ticket purchases
  • memberships
  • invoices and payment confirmations

Communication Data

  • enquiries, messages and correspondence
  • newsletter preferences
  • event registrations

Technical and Website Usage Data

  • IP address
  • browser type
  • device information
  • pages visited
  • usage statistics
  • cookie identifiers

Security Data:

  • CCTV images where applicable on our premises

We do not intentionally collect unnecessary personal data.

We collect personal data:

  • directly from you when you complete forms or make purchases;
  • automatically through cookies and similar technologies when you use our website;
  • from service providers involved in ticketing, payments or communications;
  • from publicly available sources where relevant and lawful.

We process personal data for the following purposes:

  • to manage ticketing, memberships and purchases;
  • to organise exhibition openings and public programmes;
  • to respond to enquiries and requests;
  • to send newsletters and updates;
  • to improve our website, services and visitor experience;
  • to maintain security of our premises, systems and services;
  • to comply with legal, accounting and regulatory obligations;
  • to establish, exercise or defend legal claims where necessary.

If you subscribe to our newsletter or agree to receive updates, we may send you information about exhibitions, events, programmes, offers or news.

You may withdraw your consent or unsubscribe at any time by:

Withdrawal of consent does not affect processing carried out before withdrawal.

We may share personal data only where necessary with:

  • ticketing;
  • payment processors;
  • IT hosting and website service providers;
  • printing, mailing and communication providers;
  • professional advisers, auditors or insurers;
  • public authorities where legally required.

All processors acting on our behalf are required to protect personal data and process it only under our instructions.

We do not sell your personal data.

Where service providers process personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as:

  • adequacy decisions of the European Commission;
  • Standard Contractual Clauses;
  • or other lawful transfer mechanisms.

You may request more information by contacting us.

We keep personal data only for as long as necessary for the purposes described in this Policy, including to meet legal, accounting or reporting obligations.

Our website may use cookies and similar technologies for:

  • essential website functionality;
  • analytics and performance measurement;
  • remembering preferences;
  • embedded media or third-party services.

Where required by law, non-essential cookies are used only with your consent.

Please refer to our Cookie Policy for more information.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no system can guarantee absolute security.

Subject to applicable law, you may have the right to:

  • access your personal data;
  • rectify inaccurate data;
  • erase your data;
  • restrict processing;
  • object to certain processing;
  • withdraw consent at any time;
  • receive data portability where applicable;
  • lodge a complaint with a supervisory authority.

For Luxembourg, the competent authority is the Commission Nationale pour la Protection des Données (CNPD).

To exercise your rights, contact: dataprotect@mudam.com 

We may request proof of identity before responding.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy notices separately.

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how your personal data is handled, please contact:

Mudam Luxembourg – Musée d’Art Moderne Grand-Duc Jean
3, Park Dräi Eechelen
L-1499 Luxembourg
Email: dataprotect@mudam.com