Contract type: full-time open-ended contract
Start date: to be determined

Mudam, Luxembourg’s museum of contemporary art, is seeking an Information Systems and Networks Manager.

Inaugurated in 2006, in a building designed by internationally-renowned architect Ieoh Ming Pei, Mudam is Luxembourg's museum of contemporary art. Our mission is to collect, conserve and exhibit the most relevant contemporary art of our time, and to make it accessible to a broad public. We aim to be leaders in the promotion and understanding of contemporary art through our exhibitions, our publications, and our artistic and educational programmes. Our museum has always been a place for artistic creation and of collaboration with artists.

Located in Europe, at the heart of a cosmopolitan country that is home to 179 nationalities, Mudam aims to reach out to all communities and support everyone’s access to contemporary art. It is important to us that the museum be a living space, a space for dialogue that is accessible to all, where people can address and debate the issues of our contemporary society. We are committed to working towards a more inclusive, tolerant and responsible world, one in which museums play a key role in passing on our heritage to future generations.

Under the supervision of the Administrative and Financial Director, Resources and Operations Department, the Information Systems Manager will be responsible for the optimal functioning of the museum's IT and telecoms systems, and ensure they are continually adapting to the needs of Mudam and its users (around 60 workstations). The candidate selected will also demonstrate their resourcefulness by contributing to major development projects such as the implementation of a CRM system and online ticketing.

Your mission

Establishing and implementing an IT strategy

• Analysing and defining the museum’s information systems and networks needs and that of its users
• Defining an IS strategy and guidelines that consider the museum's development priorities, technological changes, and resources
• Drawing up operational and investment budgets
• Identifying outsourcing needs and drawing up technical specifications where necessary

System, hardware and software maintenance

• Ongoing performance assessment of existing tools
• Supervising and implementing maintenance and replacement operations (systems, networks, workstations and software)
• Managing IT and telecom assets: monitoring the renewal of hardware assigned to users, the timely deployment of updates, etc.
• Preparing and updating technical documentation
• Technological watch

User support

• Overseeing and monitoring Help Desk operations
• Training new hires
• Supporting and training users as changes arise (e.g. changes in software)
• Renewing and allocating hardware assets according to user needs

Project management

• Managing and monitoring IT projects of various types and scopes (hardware replacements, new software implementation, etc.)
• Participate in and, when necessary, lead inter-departmental work groups
• Drawing up technical specifications
• Monitoring project budgets
• Supporting users in the use of tools and methods

Safety

• Defining and implementing a risk management policy (system, network and workstation security)
• Raising user awareness of cybersecurity issues
• Applying the above policy
• Implementing and monitoring preventive measures
• Analysing and monitoring suspicious activity; taking remedial action where necessary

Management

• Leading and supervising another colleague
• Monitoring external service providers where necessary
• Allocating tasks to ensure operational efficiency

Administrative and financial management

• Implementing calls for tender in compliance with public procurement laws
• Monitoring inventory and stock of small equipment
• Monitoring IT operating budget

Your profile

We are looking for someone who wants to invest in MUDAM's development through IT projects that centre on the needs of the institution and its users. The incoming Information Systems Manager should be curious and eager to learn on an ongoing basis, and will have the opportunity to develop their skills through coaching and training.

• Master's degree in computer science or equivalent experience
• Proficiency in information systems and network architecture
• Proficiency in Microsoft 365 (particularly Teams and SharePoint); knowledge of Microsoft Dynamics and MUSEUM+ an asset
• Proficiency in Windows and macOS operating systems
• Knowledge of GDPR
• Proficiency in project management techniques (certification an asset)
• First management experience
• Organisational skills and professional rigour
• Ability to analyse and summarise
• Agility, willingness to question existing processes with continuous improvement in mind
• Ability to pass on technical knowledge to non-technical users
• Team spirit
• Ability to communicate with ease
• Good stress management
• Perfect command of French and English. Knowledge of German, Luxembourgish or any other language is considered an asset.
  

Mudam welcomes applications from candidates of all backgrounds, regardless of gender, religion, skin colour, nationality, sexual orientation or disability, in an effort to reflect Luxembourg's diversity through both its staff and its visitors.

If you would like to join us in this new challenge and play a part in the development of one of Luxembourg's most emblematic cultural institutions, please send your CV and cover letter, with the reference MUDAM/RSIR, to Frédéric Maraud, Human Resources Manager, at the following address: rh@mudam.com. All applications must have been received by 20 October 2024.

The first interviews will be held by videoconference during the week of 21 October 2024.

For any further information, please contact rh@mudam.com